A. - Senior Product Manager / Owner
10+ years
I am dynamic, passionate, resourceful, and forward-thinking Digital Product Manager with over 15 years of experience in creating and delivering high-quality and impactful solutions across web and mobile platforms. I am a self-starter with excellent analytical, problem solving, negotiation, and organizational skills. I am an accomplished liaison between customers, partners, vendors, and cross-team stakeholders. I have outstanding presentation skills in delivering to large audiences, small groups, and executive leadership.
Highlights:
Managed digital UX/UI for program enrollment application, customer support tools such as Chat, ChatBot/AI, and Schedule a Call allowing user to connect with the agent and receive assistance they need to finalize enrollment. Introduced unique options to save enrollment progress and ability to get back into the flow through Email and SMS.
Shaped product vision identified and introduced new optimization opportunities for Digital Check-In utilizing Desktop/Mobile Web, personalized Push Notifications, Alerts, Digital Shared Key, Benefits, and Hotel Guide module, increasing Hilton Honors Members’ satisfaction and revenue improvement.
Arn - Sr. Business Systems Analyst/Product Manager
10+ years of Experience
Extensive experience as a Senior Business Analyst, Product Owner, and Manager. I have demonstrated expertise across diverse domains including auto warranty, insurance, finance.
Highlights:
Working on Products International, streamlined product management for auto manufacturers' warranties, enhancing supply chain processes and implementing the SAFe framework to boost project delivery. Involved managing backend application enhancements and developing comprehensive reporting systems, creating a robust model management application for financial advisors.
Led significant consumer loan projects in Fintech, integrating various business processes with advanced database management. Optimizing supply chain and inventory management using cloud-based applications and microservices.
Experience in insurance and reinsurance product management, where I managed complex data integrations and product pricing applications, ensuring regulatory compliance and improving customer engagement through advanced martech strategies.
C. R- Product Manager |AI Analyst |UX Research
6+ years of Experience
Highly skilled UX Researcher, AI Product Manager, and AI Analyst. He has a strong academic background in Data Analytics and Cognitive Psychology, excelling in both quantitative and qualitative research methods, making data-driven decisions that enhance product performance and customer satisfaction. Fluent in Spanish, English, and intermediate French, he is a versatile professional with a proven track record in managing complex projects and delivering impactful results.
Highlights:
Successfully developed reporting dashboards that saved over $300k and led the development of a mobile application and website, increasing customer conversion rates by 20%.
Led the development of mobile applications and websites, resulting in significant improvements in customer conversion rates and engagement.
Expertise in integrating analytic tools and conducting market research has influenced strategic decisions and product roadmaps.
Bilingual – English, Spanish, and French
Master of Science in Data Analytic,
Master of Arts in Cognitive Psychology
Bachelor of Arts in Psychology - Minor in Computer Science Engineering
S.N - Entry Level Creative Project Manager/ Brand and Customer Engagement Specialist
A dynamic professional with over three years of experience in brand management, creative project management, and merchandising. I specialize in leading cross-functional teams, driving customer engagement, and utilizing data-driven insights to enhance brand strategy. With a strong foundation in luxury and retail, I have consistently achieved measurable growth in sales, customer loyalty, and team efficiency. My diverse experience with global brands, combined with an MFA in Luxury and Brand Management, positions me to bring creative problem-solving and strategic leadership to your organization.
Salary Expectations:
Open to discussion based on market standards and the role's responsibilities.
Availability to Start:
Available to start immediately or as per the company's requirements.
Top 3-5 Highlights that show your experience and impact during your career:
Led a cross-functional team for International Resort to develop a virtual onboarding platform, increasing employee engagement by 80%.
Spearheaded a revamp of customer touchpoints, boosting customer satisfaction by 15% and reducing transaction time by 10%.
Managed the redesign of product, enhancing content visualization by 80% and increasing client satisfaction by 60%.
Achieved the highest Units Per Transaction (UPT), driving a 10% increase in sales revenue and improving customer satisfaction by 15% through exceptional service and strategic product placement.